Customer Help
Our happy team is always here to assist.
Common purchase queries answered
Orders and Shipping
We currently support the following payment options via our payment gateway partner:
- Local debit/credit card
- Online banking
- E-wallets
We have partnered together with Lalamove and a logistics manpower company.
We offer a flat rate of RM19.00 for the 24-hour delivery option for locations within the Greater KL vicinity. Please refer to our next day delivery coverage information page.
There is another option to received orders within 5 *five) days for locations within the Greater KL area for a flat fee of RM9.00.
Our team provides next day delivery option for those living within the Greater KL vicinity.
Additionally, we provide a 5 day delivery option for locations within the Greater KL area.
We aim to provide efficient service with short waiting periods, within 3 working days, for all our customers.
You may check status of your order at any time by logging in to your account (My Account Section) and clicking on the order history link. This page will allow you to view the status of any current or previous orders you have placed with us online.
For more detailed information about your current undelivered order, you might receive a call, sms or WhatsApp message to notify you of the impending delivery of your order.
For the 24-hour delivery option, we will call you before delivery. Please be informed that we will deliver the parcel according to our schedule , as a priority, although we will try to meet your specific time expectation, if poosible and/or available.
Please make sure the phone number used is reachable and provide more number in the notes, if necessary. Failure to provide a reachable number will result in delays, outwith the promised timeline at your own detriment.
Absolutely not.
Your payment details are strictly private & confidential, managed by our payment gateway partner and in accordance with the regulations stipulated by Bank Negara Malaysia.
At the moment we offer delivery options within the Greater KL vicinityonly using our logistics partner.
Please refer to our delivery coverage area for more information on our delivery coverage.
Please refrain from ordering large orders that cannot be packaged together.
We have devised a weight cap of 18kgs to mitigate situations where unreasonable total numbers of products have been purchased.
We advise and appeal for sensibility and discretion on the part of buyers.
We offer a 24-hour delivery option for buyers in the following postcodes, within the Greater KL vicinity:
- 47000…47999
- 46000…46999
- 58200…58299
If you find yourself in an unfortunate situation
Returns and Changes
Applications to return items purchased online must be made on delivery / receipt via the courier agent and online Dispute Form subject to our internal approval. Refunds may not include the cost of shipping. The items need to be unopened and in good general condition.
Our internal approval process will take 5 working days to make a decision once we have gathered the necessary evidence from your side, photographic if necessary.
Refunds will be given within 14 working days after the return of items in question, subject to the completion of our internal due diligence and receipt of items in good and untampered condition.
We will not allow returns and/or refunds of items that have been correctly sent. The onus is upon the buyer to choose the right items before payment. A coupon may be given out as goodwill but not as admission or acceptance of any wrongdoing.
If a return has been approved for further investigation and deliberation via the logistics partner, the buyer must return the item immediately on delivery / receipt via the logistics partner, Day 1 being the date of dispute. On Day 6, the dispute will be resolved, one way or another, within 5 days as stated previously.
Buyers are only allowed to make 1 (one) dispute per order ID. The Dispute Form can only be submitted once on delivery / receipt of the order. Please make sure the necessary evidence and reasoning has been supplied to our team in that one Dispute Form.
Disputes related to logistics damage will be settled with our logistics partners within 5 working days and the refund may take up to 14 working days, subject to our internal decision and the report from our courier agent. Please note that we cannot accept liability directly for the actions of our logistics partners, although we will try to aid you as much as possible.
We will need you to get in touch with us via our logistics partner AND Dispute Form.
Please refer to our Return Policy for further information before & after filling up the Dispute Form.
Buyers are only allowed to make 1 (one) dispute per order ID. The Dispute Form can only be submitted once. Please make sure the necessary evidence and reasoning has been supplied to our team in that one Dispute Form.
Kindly send the return package back with the delivery logistics partner.
You are only allowed to reject the purchased items on delivery / receipt.
Afterthoughts and delayed responses are not allowed.
No, we are regrettably not able to offer this convenience at this moment.
Once payment has been made we will not be able to change any product or contact particulars and the payment amount, nor are we able to change the airway bill details for shipment.
No, we are regrettably not able to offer this convenience at this moment.
Once payment has been made we will not be able to change any product or contact particulars and the payment amount, nor are we able to change the airway bill details for shipment.
Sorry, that is not possible.
We will update the policy in the future if we enable that special option for Premium and VIP members.
