We are accepting orders! KL and surrounding areas.

Leading Pet Healthcare, Food, Snacks, Toys & Supplies Marketplace

We are accepting orders! KL area only.

Common queries answered

Frequently Asked Questions

To make an order, you must register as a basic member.
 
There are benefits of becoming a member.
 
You may:
  • Enjoy members discount!
  • Store your details for easy future purchases
  • Enjoy even more discounts for Premium and VIP members
  • Get access to our products and even more special products for Premium and VIP members
  • Buy more often and/or in larger orders to get upgraded to our Premium and VIP membership

No. Currently, we do not allow this option. 

We are happy to let you know that the price you see is the price you pay. All prices displayed on the website are final. No hidden cost.
 
Shipping fees which will be indicated upon checkout.

Currently we provide delivery options to selected locations within Greater KL vicinity with postcodes: 46XXX, 47XXX and 582XX only. A delivery fee RM19.00 or RM9.00 will be charged depending on the selected delivery option in the checkout page. 

We are unable to promise the delivery at or by a specific time. We deliver anytime from 10am to 6pm. We endeavour to have all orders to be delivered by 6pm.

As we operate predominantly online, the payment for your order must be made on our website.

This is possible, as long as your card is enabled for international transactions. Please contact your bank card provider to confirm this.

You may reset your password by visiting the login page and clicking on the “Lost Your Password?” link.

You may update your account/shipping details after you’ve logged into your account here. You may change your details by clicking on the Address or Account Details tab there.

Contact us to find out more if you are looking for some other brands/products. We will be continually adding more products to the website.

However, we are unlikely to include brands that have little or par value to us and our customers. No include items mainly of excellent value.

For more queries, please drop us an email at cs@redrusa.com, we will try our best to respond your email within 3 days if not 24 hours.

For urgent matters, please give us a call at +603 8080 6222, we are available daily, 12:00 PM to 3:00 PM. 

Still need help?

Get In Touch with Us

    Feel free to contact us if you have any enquiries, we are happy to serve you!

    Email: cs@redrusa.com 

    Address: MBE, SUITE #045 D1-0-3 Block D1, Jalan 1/152 OUG Parklane Kuala Lumpur, 58200 Kuala Lumpur.

    Operating Hours: Daily, 12:00 PM – 3:00 PM, including Public Holidays.

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